Term and Privacy.

Return Policy 
Here at Treasure Chest Gold Co., we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns for a full refund, exchange, or in-store credit within 30 days of receipt. Any merchandise that was sized, altered, engraved, damaged, or disclosed as ‘non-refundable’ cannot be returned.
 All returned merchandise should include the vendor packaging and be in the same condition in which it was received. Used merchandise cannot be returned unless it is defective.
 Shipping is non-refundable. A refund on shipping will only be applied if there was discrepancy or error during the checkout process through treasurechestgoldco.com
Please call our store to get a return authorization number and shipping label. Upon receipt, merchandise will be reviewed. Any items that show signs of wear, have been engraved, sized, altered, damaged, or disclosed as ‘non- refundable’ cannot be accepted. Returns that do contain their receipt or are improperly packaged will also not be accepted. Returns will be credited in the same way in which they were paid. Please allow 1-2 weeks for processing a return. Please feel free to contact us at carats@lowcountry.com with any questions!
Care & Cleaning 

One of the most important aspects of maintaining the beauty of a piece of jewelry over its lifetime is the amount of care put into its preservation. Depending on the material used to craft your ring, it is a good idea to not wear it while performing any strenuous work - including exercising, working on your home or any other heavy labor; blows to the ring may bend its prongs, the ring itself and could even chip your diamond.

 Although diamond is known as the hardest material on earth, it still runs the risk of being chipped:  a hard blow to the girdle (its middle) or culet (the pointy bottom) may damage it. Aside from this, however, diamond is essentially indestructible. Additionally, it’s not a good idea to wear your ring while sleeping - due to the prongs potentially catching on the mattress fibers and either tearing the mattress or pulling a prong off.

 To ensure the longevity of your jewels, it's best to store it in a jewelry box or an enclosed area where there are no other metals, as this could scratch your item or wear down the metal and its prongs.

Privacy Policy

We may collect the following information 

  • Name 
  • Contact information including email
  • Demographic information such as postcode, preferences & interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the informaiton to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. 


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have to put in place suitable physical, electronic and managerial procedues to safeguard and secure the information we collect online.